Refund Policy

At VIZKO GLOBAL EXPORTS, we are committed to maintaining transparency and fairness in all our business transactions. As an export-focused company dealing with customized and bulk orders, our refund and cancellation policy is designed to ensure clarity while protecting both parties involved.

❌ Cancellation Policy

• Cancellation requests are accepted only before order confirmation and production initiation
• Once the order is confirmed and production has started, cancellation will not be permitted
• Orders involving customization, bulk production, or special specifications are strictly non-cancellable once approved

We recommend that clients carefully review all specifications, quantities, and samples before confirming the order.

💳 Refund Policy

• Refunds are not applicable once production has commenced or goods have been dispatched
• Refunds will only be considered in the following cases:
  • Duplicate or accidental double payment
  • Order cancellation approved before production stage

All approved refunds will be processed through the original mode of payment within a reasonable timeframe.

🧪 Sampling & Approval

• We strongly encourage clients to request samples before placing bulk orders
• Sample costs are adjustable against final orders
• Bulk production will be carried out strictly as per approved samples or agreed specifications

This ensures clarity and minimizes the chances of dissatisfaction.

🚚 Order Issues & Support

• In case of damage during transit, clients must notify us with proper evidence (images/videos) within a reasonable time after delivery
• Any concerns related to product quality or discrepancies must be communicated promptly for resolution

We are committed to providing support and working towards a fair solution.

🔄 Changes & Modifications

• Any changes in order specifications must be requested before production begins
• Once production is in progress, modifications may not be feasible

📌 Additional Notes

• Minor variations in color, texture, or finish may occur due to the nature of textile and handcrafted products
• Delivery timelines may vary slightly due to logistics or external factors beyond our control
• All terms are communicated clearly during order confirmation to avoid misunderstandings

📞 Contact Us

For any queries regarding cancellations, refunds, or order-related concerns, feel free to reach out:

VIZKO GLOBAL EXPORTS
🌐 Website: vizkoexports.com
📧 Email: tapas.sarkar@vizkoexports.com
📱 Mobile / WhatsApp: +91-9874348529